Mark started his days as a helper as a young boy. From roof repairs to shingle installation, he was working hard since he was legally able. Mark got into field supervising after doing his time as a shingle installer. He did over ten years supervising, and then got into sales. He worked in Rhode Island and Connecticut as an insurance adjuster during Hurricane Irene.
Just before Hurricane Irene hit the east coast, Mark obtained his certification as licensed insurance adjuster. Mark has an associate’s degree in Industrial Design, and achieved excellence at Schlumberger as a designer. He is also certified in the “Steep Slope Pro Field Guide Test” from GAF.
Mark has been with Ernie Smith & Sons from the beginning, in different roles. After taking a hiatus with Schlumberger for a few years, Mark is now our Operations Manager. He oversees all our jobs (repairs and new installs), all production operations, and company strategy. Mark is also over our warranty department.
The ability to help people is what keeps him going. He’s dedicated to customer service, and wants to see the roofing industry improve across the board. He enjoys analyzing financial and operational data for areas of improvement.
In his spare time, Mark loves spending time with his wife and his five wonderful children. He enjoys volunteering for church activities and church work, reading books (history, business, etc.,) and playing soccer.
Mark Smith, our Operations Director, is well versed in all things roofing. He's our go-to when anything gets... Watch Video »
Our service representative Matt Dravis discovered storm damage on this roof in Texas City, TX. He assisted the client in contacting the insurance company to file a claim. This roofer in Teas City, TX wouldn't allow that damage to go unnoticed. We helped get thei roof paid for by the insurance company, and we were able to provide an invaluable service to Mr. Guadalupe. That's why we do what we do. We want to be constantly helping customers improve their homes, making them feel great about their roof again!
This new roof in Alvin, TX was very needed. Mrs. D. was in trouble, and we sorted her roof repairs by giving her a new roof. Check out our before and after pictures of her project!
This roof in Richmond, TX was torn up when a tornado dropped out of the sky during a fierce Texas storm. The customer attempted to find a crew to get the job done, but didn't have success until he found us. Here are the before and after pictures of the job we performed.