"Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage..."
Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage inside my house. After contacting several local roofers, I decided I needed to do a bit more research and find a reputable company that was honest and had higher standards. Lucky for me, Ernie Smith & Sons services a large area including La Porte. Your service was impeccable, and the pricing was very competitive! Zach visited with me and evaluated my roof; he was absolutely wonderful as he listened to my every concern. Then Aaron met with my insurance company and successfully proved my case to the adjuster. After that, Jennifer was so very patient as she helped me with scheduling. They are just a great group of people!! I didn't think your company could get any better, but .... Miguel, the project manager, and Misael's crew were absolutely incredible! They did a wonderful job, addressed any concerns I had, and provided wonderful workmanship as they put on a new roof. As I look upon my house, it is hard to believe they left only 30 minutes ago!! They not only did a wonderful job on my roof, but they left my yard in immaculate condition. If only every business ran this way!! I am a real customer who received some really great customer service - what an incredible company you are!!! THANK YOU!!!
Miguel began his working career working at Fiesta, where he learned the basics of customer communication. He was taught to have moral principles, including honesty and diligence. He was taught to work hard, and never give up. After Fiesta, Miguel worked in the foundation industry and the A/C industry, where he learned much more about how homes were built. Those two jobs provided a great cornerstone for his career here at Ernie Smith & Sons Roofing.
Here at Ernie Smith & Sons Roofing, he's learned a new trade, and constantly looks up to the next level of performance. He manages projects in the field now, and has an eye on a higher level of management, or possibly a venture into sales. Every morning Miguel wakes up thinking "How can I make this day smooth, and not hectic?" He's learned to plan his day, and prepare for contingencies.
Miguel plans on having a family, and has traditional values and principals. On the weekends, you can find Miguel playing soccer, eating crawfish, or chilling with his girlfriend, friends, and family.
Mrs. Jaclyn was referred to us by another Ernie Smith and Sons Roofing happy customer. She had contacted another roofing contractor and was not satisfied with them, so she knew that she needed to call Ernie Smith and Sons for the right help! Our Service Representative Jared Buchanan, went out and inspected the roof and found some possible hail/wind damage. He then met with Mrs. Jaclyn's insurance adjuster and was able to get this roof approved! All that she had to pay was her deductible!