"Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage..."
Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage inside my house. After contacting several local roofers, I decided I needed to do a bit more research and find a reputable company that was honest and had higher standards. Lucky for me, Ernie Smith & Sons services a large area including La Porte. Your service was impeccable, and the pricing was very competitive! Zach visited with me and evaluated my roof; he was absolutely wonderful as he listened to my every concern. Then Aaron met with my insurance company and successfully proved my case to the adjuster. After that, Jennifer was so very patient as she helped me with scheduling. They are just a great group of people!! I didn't think your company could get any better, but .... Miguel, the project manager, and Misael's crew were absolutely incredible! They did a wonderful job, addressed any concerns I had, and provided wonderful workmanship as they put on a new roof. As I look upon my house, it is hard to believe they left only 30 minutes ago!! They not only did a wonderful job on my roof, but they left my yard in immaculate condition. If only every business ran this way!! I am a real customer who received some really great customer service - what an incredible company you are!!! THANK YOU!!!
"Reputation with Angie's List originally is why we called. However it was the product, the installation process and warranty that..."
Reputation with Angie's List originally is why we called. However it was the product, the installation process and warranty that sold us even though the bottom line was more than other quotes. Very happy with everything, wouldn't change our decision. Everyone was wonderful to do business with.
Jennifer's first job was a cashier at Best Buy. She learned customer service well there, and soon moved on to a better job at American Eagle. She moved up quickly in retail, demonstrating a capability to get the job done, whatever may have been at hand.
Every morning, she wakes up viewing the morning as a fresh start. Every day is a new day, and Jennifer takes advantage of this. Confident in her ability to get the job done, she appreciates challenges, and doesn't back down from them. Going to the gym and eating a good breakfast, she wakes up every morning thinking "How can I have a positive impact on someone’s life today?"
In terms of her treatment of clients, Jennifer always want to find a way to help them during their roof job. It's an important part of someone's life - it's a big purchase. Jennifer helps make the job go as smoothly as possible. She makes sure the client knows they have the ability to contact her throughout the process.
Jennifer works out 6-7 days a week, is an avid Houston Cougars fan, enjoying several different types of sports. She loves spending time with her small immediate family, and large extended family and friends. You can catch her on the weekend making healthy meals or keeping fit at the gym.