"Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage..."
Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage inside my house. After contacting several local roofers, I decided I needed to do a bit more research and find a reputable company that was honest and had higher standards. Lucky for me, Ernie Smith & Sons services a large area including La Porte. Your service was impeccable, and the pricing was very competitive! Zach visited with me and evaluated my roof; he was absolutely wonderful as he listened to my every concern. Then Aaron met with my insurance company and successfully proved my case to the adjuster. After that, Jennifer was so very patient as she helped me with scheduling. They are just a great group of people!! I didn't think your company could get any better, but .... Miguel, the project manager, and Misael's crew were absolutely incredible! They did a wonderful job, addressed any concerns I had, and provided wonderful workmanship as they put on a new roof. As I look upon my house, it is hard to believe they left only 30 minutes ago!! They not only did a wonderful job on my roof, but they left my yard in immaculate condition. If only every business ran this way!! I am a real customer who received some really great customer service - what an incredible company you are!!! THANK YOU!!!
With many years in customer service, Zach has ran the gamut. From serving in high-end restaurants to R.V. repairs, Zach has experience in many different fields. Post Hurricane Harvey, Zach devoted his time to helping victims witht he recovery process.
Zach has his propane certification from his days in the RV business, and he's CPR trained. He's recently picked up a few more certifications, attending the International Roofing Expo in New Orleans.
A helpful man, Zach lives off of helping others in bad positions. He wakes up every morning, checks to make sure he has his special roofing shoes (Cougar Paws), and proceeds to his truck, ready to start his day. After checking to ensure his brochures are in order and his ladders are tied down, he's ready to meet his next client.
During time away from work, you can find Zach volunteering for a just cause, or going out with friends. He's in the gym frequently, and he plays basketball. He enjoys trading in the stock market, and helping friends and family.