Finished in two days.
Derek K. was ours, and he did a fantastic job. He kept in touch with us and was very helpful. I am thankful that we went with this company and am impressed with how well everything went. Thank ya'll.
We performed our due diligence and contacted many different quotes and reviewed competitors, but in the end, Our decision was based upon the high level of service displayed, and Professionalism of your Staff, as well as the time and understanding extended to us in learning the steps needed to complete the replacement.
This deep level of service and explanatory patience was not exercised by the Competition, in our experience. We totally appreciated this deep care, as well as the extremely high level of Safety and work Professionalism displayed by all involved in Our roof replacement. Thanks so much!
Following the hurricane, I had difficulty with my insurance company covering damage to my roof that caused even more damage inside my house. After contacting several local roofers, I decided I needed to do a bit more research and find a reputable company that was honest and had higher standards. Lucky for me, Ernie Smith & Sons services a large area including La Porte. Your service was impeccable, and the pricing was very competitive! Zach visited with me and evaluated my roof; he was absolutely wonderful as he listened to my every concern. Then Aaron met with my insurance company and successfully proved my case to the adjuster. After that, Jennifer was so very patient as she helped me with scheduling. They are just a great group of people!! I didn't think your company could get any better, but .... Miguel, the project manager, and Misael's crew were absolutely incredible! They did a wonderful job, addressed any concerns I had, and provided wonderful workmanship as they put on a new roof. As I look upon my house, it is hard to believe they left only 30 minutes ago!! They not only did a wonderful job on my roof, but they left my yard in immaculate condition. If only every business ran this way!! I am a real customer who received some really great customer service - what an incredible company you are!!! THANK YOU!!!
Very Professional and timely...
I selected your company based on the positive on-line reviews.
Reputation and honored Veterans, attention to detail and questions, problems answered. Supervisor of the crew was accommodating in all aspects of the job. Kept informed.
Good internet reports and Sam's representation of the company made us choose Ernie Smith & Sons Roofing.
Family own and run; reputable; integrity;
Very nice and knowledgeable gentlemen. Estimate was fair and the tech they sent to do the work, Antonio, was the nicest person! Had to have a penetration flashing repaired that my HVAC team had done wrong! Seth L. Came out and inspected, estimated the job! Did an excellent job!
Very nice and knowledgeable gentleman. Estimate was fair and the tech they sent to do the work, Antonio, was the nicest person!
I have an old house with a complex flat roof that needed replacement. It took me three years of research and meeting with seven different roofing companies before deciding to go with Ernie Smith & Sons. I stayed on the roof with the crew through the whole process and they did a phenomenal job. Unfortunately, as with most old houses, fixing one thing can cause a problem to pop up in another area. Seth has spent hours with me trouble shooting and offering solutions. I have no doubt with his help my house will be standing for another 110 years.
Reputation. Completed work for a relative who was very pleased.
Jon's knowledge: of the issue (which was identical to an independent construction defect investigation report), the cure of the defect. And the competitive pricing. The result of the job done is excellent. Thanks.
Matt came out to inspect my Ridge vent on my roof that the inspector found "not secured" Needless to say Matt found no issues exist and verified the roof was in good shape! We need more honest people like Matt! Highly recommended and easy to work with.
Call representative excellent to talk to, very professional.