Harris County, TX Local Roof Repair, Roof Replacement, Siding Company

Mr. Frank W. contacted our office when he noticed he had a leak between his patio roof and the rest of his home. He had his patio roof built about 5 years before Hurricane Ike, and when the roofers replaced his roof after Ike, they didn't install it correctly. 

Our sales representative went out to Mr. Frank W.'s home in Baytown, TX and discovered the leak in his roof. The contract was made, and after an agreement was reached, our repairmen went out to the job and got into it. After removing the flashing installed by the roof installers after Hurricane Ike, our repairmen found the leak just as the sales representative had suggested. The flashing wasn't installed correctly. We installed new flashing, sealed under and over, and installed new shingles to cover the flashing.

Mr. Frank W.'s leak has stopped, and he joins our long list of customers, satisfied and happy with our performance. His roof in Baytown, TX is now water-tight and ready for weathering.

Mrs. Lillian P. called our office because she had been told that her roof's shingles were damaged from her trees scraping the roof. She asked us to replace the damaged shingles.

Our representative went out to her home in La Porte, TX and inspected the entire roof. After "chalking" the "soft metal" (that means using chalk to find dents in any metal protrusions on the roof) for hail dents, our representative informed the customer of significant hail damage to the roof. Together, they called in the insurance claim and requested an adjuster meeting. On the agreed upon day, the sales rep, the customer, and the insurance adjuster (often misnomered "the appraiser") all met up at the house. The adjuster accepted the claim, and we replaced the roof when the homeowner had saved enough for her deductible.

Today, Mrs. Lillian P. is another one of our satisfied customer. She is happy with her new roof, and she's ready for every hurricane season. We call this a happy ending!

Mrs. Wanda W. contacted our office regarding a buckling area on her roof. She believed she needed a significant roof repair. 

Our sales representative made an appointment with her, and inspected her roof. The roof was determined to be damaged by hail, but the customer's deductible was high in comparison with the repair cost, and the roof wasn't leaking. Mrs. Wanda W. was prepared to do the roof surgery, and just wait on the roff replacement until she had enough money for her deductible. However, before the repair was made, after hearing when the date of the hail storm was (she wasn't home when it hit), she told our sales representative that she had another insurance policy during that time, with a cheaper deductible. This insurance carrier ended up paying for the complete roof replacement, and we got the roof done within two days.

Mrs. Wanda W. was just looking for a repair. Instead, for the same cost (she only paid her deductible!) she got a full roof replacement. We call that a good story!

Mr. Todd V. with Clear Lake Kennels contacted our office requesting a new roof. His wife searched for a roofer and found us on the internet.

Our sales representative made an appointment and provided a proposal to completely replace the roof. There were several flashing issues which had to be sorted. Our production department is used to these encounters, however, so both long eaves of the roof were flashed successfully. This roof received GAF FeltBuster underlay, and the GAF TImberline HD shingle on top.

Mr. Todd V. called to get a roof quote, and got a full roof, complete with unmatched customer service. Call us today to get yours!

Mr. Michael S. contacted our office after a hail storm swept the entire north side of Houston. We acted on it swiftly, and one of our seasoned veterans came out for the inspection.

Because some of our sales representatives have prior insurance adjusting experience, it makes the insurance claims process much easier for us. In this case, our representative was able to get the roof completely replaced, for just the cost of the deductible to the home owner. In this case we installed "open" valleys, or "W" valleys, and sealed the shingles to the metal. This is common practice in northern climates, but requested in this case by the homeowner. Some customers find that the open "W" valleys assist in shedding pine needles that accumulate on the roof.

We replaced this roof within three days, and are happy to say Mr. Michael S. joins our extensive list of highly satisfied customers!

Mr. Douglas T. called our office looking for a new roof. He knew it was about time, and was fully expecting to pay the full price for a re-roof.

Our sales manager contacted the customer, and set up an appointment to inspect the roof. Mr. Douglas T. agreed to call in an insurance claim and try to get the roof approved. He didn't even know this was an option! But after a few more appointments, several long phone conversations, and a few pages of paperwork, an agreement was reached. Mr. Douglas T. was getting a brand new roof, ALMOST FREE. Instead of paying full price for a new roof, he paid only his deductible, and got a fantastic new roof.

It's always a pleasure to be able to tell the stories of our sales team. We're always out to help customers at every chance we get. Mr. Douglas T. joins the long and extensive list of highly satisfied customers here at Ernie Smith & Sons Roofing.

Mr. Andy N. became concerned because a hail storm blew through and hit his house and cars. He called Ernie Smith & Sons Roofing because we had helped people he knew before him.

Our sales representative immediately headed out there and inspected the roof for him. This particular roof in Bellaire, TX called for extra special care to be taken. The roof was steep and high, but it was done in two days. 

Mr. Andy N. is now more happy with us than before, because he was able to see our expertise on his own house. It's important to have a roofer in Bellaire, TX, or anywhere in Texas that knows what they're doing. Call us and you'll get the same treatment Mr. Andy N. did!